退款政策 / Refund Policy

申请退款

退款请联系 support@nextgallery.art，提供订单号和问题说明。请勿发送银行卡信息。

付款后无法使用、重复扣费或账单有误时，请联系支持处理。

退款依据本政策、Creem 的适用规则和消费者保护法律审核。

法定退款和撤回权利不受限制。取消续费不会自动退款。

取消续费后，会员保留至已付费周期结束。

全额退款结束对应周期的会员权益，已保存作品不会自动删除。

iOS 订单请通过 Apple 报告问题申请退款。Creem 不处理 App Store 订单。

Request a refund

Email support@nextgallery.art with your order number and issue. Do not send card details. Contact support if you cannot use a paid service, were charged twice, or have a billing error.

Requests are reviewed under this policy, applicable Creem rules and consumer protection law. Mandatory withdrawal and refund rights remain unaffected. Cancellation does not automatically issue a refund.

Cancel renewal through Manage subscription. Access continues through the paid period. An approved full refund ends access for the refunded period; saved artwork is not automatically deleted.

Request iOS refunds through Apple Report a Problem. Creem cannot refund App Store orders.